Frequently asked questions
How should I care for my glassware/jewellery?
The glass is very resilient but to keep it at its best I do not recommend putting it in a dishwasher/microwave or exposing it to extreme changes in temperature. It can be cleaned by wiping with a damp cloth.
The jewellery is best when worn, but if storing keep it out of strong sunlight and damp conditions to keep the silver tarnish free.
Can I sell your products in my shop/gallery?
I am always interested in hearing from you if you feel my products would work well in your store. Please contact me using the contact form or by email at info@roxydennyglass.co.uk
I would like to commission a piece from you, can you do this?
The short answer is usually yes. I can produce a range of glass items including pieces which are not shown on the website. The best thing to do is let me know your requirements here and I will get back to you with an answer and an idea of the cost. You can also see some of my previous commissions here.
What forms of payment do you accept?
All payments are processed by Paypal making them very secure, however you do not need to have a paypal account and can use a credit or debit card also. If you live locally and would prefer to pay by cash then you are welcome to arrange an appointment to visit the studio.
Do you offer gift wrapping? Or include personalised messages?
I am happy to gift wrap items and include any messages for free. If you would like me to do this for you please include all details in the 'add note to seller' box when you checkout.
Can you post to my country?
Usually yes. I post items worldwide using the Royal Mail international tracked and signed service. You can view details on the shipping policies here and I can always use your preferred method/courier if desired. Unfortunately I no longer ship to Germany, due to new packaging laws there.
What is your Eco policy?
Trying to reduce, reuse and recycle is a matter which I take very seriously. All of my jewellery boxes (and some of my other boxes) are produced from recycled card. This also means that if you do not wish to keep the boxes, they can be recycled with your card collection. All of my gift and jewellery boxes are made in the UK, which means that they are not travelling a long distance once I place an order. When posting items out I use completely recyclable materials wherever possible and shortly it will be 100% recyclable every time.
I operate my business as close to zero waste as possible, as every off-cut of glass and silver will be used in a project at some stage and so none of these materials are ever wasted. I pack my kilns full so as not to waste electricity (these are not as bad as many people think in terms of energy used) and the only items I ever throw away are packaging from orders, or old tools (drill bits etc) which are always recycled if possible.
For any other questions please use the contact form and I will respond as soon as possible.